Marketing MoonshotLaunching and Leading the Mobile Frontier
Welcome to Oz
February 23, 2012 by Jim Somers
Just a couple days ago, Tony Rizzo, Editor in Chief of Mobile Enterprise Magazine, wrote a nice piece on AMPchromaTM our new cloud-based, mobile business suite that we announced on Tuesday. The first thing that Tony wrote, which put a smile on my face, is “never let it be said that Antenna doesn’t enjoy its bit of marketing whimsy – well placed as it tends to be.”
Well, he is right. As a marketeer – I love whimsy! It’s why I got into the field in the first place. Whimsy, by definition, is something that is both fanciful and odd. It can be fun, strange, unexpected, and self-effacing all at the same time. And when you work in technology, as I do, you need whimsy. It breaks preoccupation and makes one stop and ponder things for a moment. In today’s modern world where there is so much clutter, noise and companies fighting for share-of-mind, businesses need to speak in a different voice… they sometimes have to wear different hats and shake things up a bit.
Call it whimsy if you like. I call it color.
Which brings me back to AMPchroma. Why did we name our new product “chroma”? Well, for you linguists out there: chroma = color. More specifically, it means purity or intensity of color.
Remember the first time you saw the Wizard of Oz and how jarring it was when Dorothy left the gritty, black and white world of Kansas and stepped through the door into the techni-color world of Oz? Well, that kind of feels like where we are today. Especially when it comes to mobile.
Mobile has been gray and gritty for years and years. Dare I say going back to 1983 when the first wireless phone came on the scene? But in 2007, when Apple introduced the iPhone to the free world, things changed forever. We entered Oz …
The iPhone’s first act was on a consumer stage with a tsunami of apps geared for both gamers and goofballs. (Remember iFart?). But then people started walking their iPhones through the front door, right past security, up the elevator, and into the boardroom.
[A visible 'temple rub' was seen in IT offices around the business world.]
Let’s face it; apps have captured the imaginations of virtually every marketing group the world over. If you don’t have an app you are a laggard of sorts… stuck in a business backwater… and perhaps at a serious competitive disadvantage. But the mad dash to get an app built and launched into the app store has now settled into a realization that this stuff is hard work!
The new reality is that mobile isn’t just a project or a campaign. It is the new normal. It is essentially becoming the new computing platform and fabric that ties together all the systems, users, applications, content and more into a well choreographed business waltz. Increasingly, people are tossing their laptops to the side and opting for smartphones and tablets, as proven out in sluggish PC sales at both HP and Dell, reported earlier this week.
AMPchroma strikes at the heart of this very issue. It says: mobile doesn’t have to be complicated, scary and complex. It doesn’t have to be a series of either/or choices? Mobile doesn’t have to be black or white! It is a colorful world of possibility and potential that needs to looked at holistically and well-managed. It’s about capturing lightning in a bottle.
Just like there are seven shades of color in the visible spectrum, there are seven essential steps to mobilizing your business. And each stage has its own cast of characters that have a stake in the game and a role to play.
At a high level, AMPchroma means different things whether you come from the technology side of the house vs. the business side:
- For CIOs: AMPchroma allows Global 1000 CIOs to build, manage and measure a unified mobile strategy across the enterprise.
- For Marketers and Business Managers: AMPchroma guarantees an easier, faster time to market for creating and publishing engaging content-rich mobile apps and websites.
BUT – both have a common goal in mind. How can I accelerate my business with mobile?
What is AMPchroma?
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- It is the mobile cloud that helps you manage your ‘always on’ business.
- It is the SaaS layer that allows businesses to manage the entire mobile lifecycle from a single web-based console.
- It simplifies how you engage users with apps and content on any connected device — from phones to tablets to TVs — to drive greater profits through the mobile channel.
- It lets you easily create, publish and manage apps and websites and connect them to a suite of powerful cloud-based services. These services include content management, integration with web feeds and enterprise systems, distribution through branded storefronts, management and control of devices, apps and content, and sophisticated real-time analytics.
- It gives you the flexibility you need because your business requires you to be agile. Let’s face it – things change on a dime these days and you can’t be tied down to expensive long term contracts.
- It gives companies the ability to control, measure, adapt and future-proof all of their mobile strategies for employees, partners, and customers in one place. Whether for one or one hundred apps; whether for 100 users or millions.
- It delivers greater productivity, connectivity and engagement for happier customers, partners and employees.
- Unlike previous AMP platforms that were organized around the technology stack, AMPchroma approaches mobility from the point of view of the myriad actors involved in the seven-act play. All design, development, management, and analytics. functionality are presented as a suite of software modules accessible from a friendly Web interface. Yes, Antenna has always been about cloud, but AMPchroma is the true culmination of an integrated, cloud-based platform for the 7 phases of the app lifecycle – Design, Build, Integrate, Publish, Run, Manage and Analyze.
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Yes, the iPhone and iPad changed business in ways we never thought possible. It showed us Oz. It opened our eyes to a new way of conducting business and created new channels of growth. But it is not just about Apple. It’s also Android, Microsoft, etc. It’s not just mobile devices. It’s multi-channel – laptops, handhelds, IPTV, M2M, It’s not just apps! It’s videos, images, and other digital content. It’s not just native, its web, hybrid, etc. Mobile is a colorful place, and smart businesses need an integrated suite of software that recognizes how they operate.
It says: You don’t have to manage mobile in silos anymore. You can pay for what you use. You can take as much or as little as you need. It can grow with you. It can be collaborative. It can be secure.
In short, mobile can be a whole lot simpler.
Marketing Moonshot: UK Banks Must Get Moving to Catch Up on Mobile
September 20, 2011 by Jim Somers

You can bank on it. UK consumers want mobility.
Mobile banking on both apps and mobile Web? Now there’s an idea.
Research into consumer attitudes towards mobile banking that were conducted back in June, and outlined in my colleague, Mark Watson’s previous post, “Brits Lag on Mobile Banking,” produced some interesting results – that consumers want the opportunity to bank on their phones. The challenge is that they don’t always have the tools at their disposals to let them do what they want, when they want.
Just one out of 14 banks polled in the UK offered a mobile app and a mobile Web site. Surprisingly, just four of these banks offered an app of some sort. But the app offered by those that did was for iPhone.
The U.S. fared better, as seven of the top 10 U.S retail banks had both a mobile app and a mobile-optimized Web site. This market maturity could certainly account for the fact that almost twice as many Americans as Brits use mobile banking. Yep – that’s twice as many people in the U.S. who mobile bank. Are UK banks missing an opportunity? You bet!
Marketing Moonshot: Customer Service Of Your Own Device
August 15, 2011 by Jim Somers
Jim Somers, Antenna’s Chief Marketing and Strategy Officer, in his post, “Help Wanted: Self-Managed Mobile Customer Service,” on Business 2 Community (B2C), acknowledges that it would be the savvy mobile operator that would tap into the mobile consumer’s discontent over the lack of control of certain aspects of customer service by offering “… a self-management option to mobile customers that would provide not only the autonomy they desire, ensuring brand loyalty, but also less expensive solutions for customer care.”
According to the findings of a 2011 poll of 2000 adults by YouGov for Antenna Software, 86 percent of consumers “…are unsatisfied with their overall customer service experience,” and “…72 percent of consumers answered they would control their accounts via their mobile device if their service provider offered a mobile application or mobile internet option.”
Sounds like a win-win for both mobile consumers and mobile operators.
Read Jim’s full post, here.
Marketing Moonshot: Survey Says Mobile Banking is On the Move
July 7, 2011 by Jim Somers
Meet today’s banking customers:
*They don’t think in terms of channels (in-branch, Internet, call center, mobile and social networks).
*They want you to be there when they need you.
*They have short attention spans and get frustrated quickly.
*They want better service, self-service – just a great experience overall.
*They are naturally wary and desire a more personal, friendly, trustworthy banking partner.
*More than ever before, they will leave you if not satisfied.
*They are using mobile and social technology in their personal lives to interact with the banks they trust and to manage their work and lives.

The competition is on for banks, as more than one in three U.S. consumers are looking to mobile for their banking needs.
So what are the banks to do? As mobile and social networking become more prominent in our lives (especially with the younger generation) these technologies present new opportunities to transform customer interactions and attract and retain customers. Gartner estimates that the 5 billion mobile phones in use worldwide in 2010 will grow to more than 6.7 billion connections by 2015. So it is inevitable that more and more people will turn to mobile first. To get ahead of that curve, banks and other financial institutions need to invest in mobile technology now.
And they are – especially in the U.S. Our own desktop research found that:
*Nine out of the top 10 financial institutions have mobile banking offerings available either through mobile Internet or mobile apps.
*Seven out of the top 10 U.S. banks offer both a mobile-optimized Web site and a native mobile banking app available to consumers.
Antenna commissioned YouGov to conduct a consumer survey in both the U.S. and UK to see not only who was using mobile banking, but how they were using it, and what were the prevailing attitudes and concerns. The online survey of more than 2,000 respondents showed that more than one in three U.S. consumers with mobile phones, smartphones and tablets currently use mobile banking.
Mobile in 2011: Everything Becomes Possible Without Compromise
December 23, 2010 by Jim Somers
Oh what a year! Is it me, or does it seem like every year since 1998 has been the year that mobility finally ‘tips’? You know the question, right? ‘So, is this the year of mobile?’ Oy vey – ‘hell if I know,’ I would mutter to myself.
But this year feels different! Finally, we can all take a collective exhale and answer with conviction: ‘Yes.’ But my recommendation is that you follow that exhale up with a deep inhale because your blood better be richly oxygenated for 2011. We’re in for a wild ride.
There is no shortage of good analyst stats that suggest this thing is going to be bigger than the wheel, sliced bread, your father’s Oldsmobile and ‘The Bubble.’ My favorite stat being a recent number from reputed Gartner analyst Nick Jones, who said ‘the mobile voice and data business worldwide is on target to pass the $1 Trillion mark by 2014.’ Talk about a nice round number! (For perspective, the US GDP is approximately $14 Trillion).
Here are some of my other favorite mobile stats showing its ‘bigness’:
- Worldwide market for Mobile Advertising and Marketing is expected to grow at 40% CAGR, reaching $28.9b by 2014 (ABI)
- Worldwide market for Mobile Content is expected to reach $35.8b by 2012 (IDC)
- In 2015, shoppers around the world are expected to spend about $119 billion on goods and services purchased via mobile phones (ABI)
- Payment for goods and services and money transfers initiated from a mobile phone will reach almost $630 billion by 2014 (Jupiter)
My colleague Tony Rizzo (aka Mobile Master #1 in the MMverse) has been after me for some time to add my voice to Mobile Masters. I’ve been quiet on the MMverse not because I don’t want to participate, but because, well…the problem is that I can’t sit still long enough to actually write. (Tony has strapped me to my chair for this one). In all seriousness, I am more a visual sorta guy, which is par for the course as a tech CMO, I suppose. I am someone long steeped in the PowerPoint tradition. I like to say my brain works in Flash.
Seriously, as I sit here two days before the holiday cleaning up the desk from a thrilling 2010 and contemplating what’s to come next year, I thought I would share my thoughts on what we can expect.
Let me know your thoughts – do you agree, disagree? Let’s get a dialog going! Don’t be shy…
Even better, let me invite you to submit a guest blog with your own 2011 mobile trends thoughts! I’ll convince our Mobile Master #1 to post them.
More Posts by Jim Somers
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