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Marketing Moonshot: UK Banks Must Get Moving to Catch Up on Mobile
September 20, 2011 by Jim Somers
UK banking is behind consumer demand and U.S. banks when it comes to mobile-banking apps and Web sites.
Read full post »Marketing Moonshot: Customer Service Of Your Own Device
August 15, 2011 by Jim Somers
The next technology wave? Out with call centers – in with self-controlled customer care apps.
Read full post »Marketing Moonshot: Survey Says Mobile Banking is On the Move
July 7, 2011 by Jim Somers
Some surprising findings emerged from our survey and our meeting in London with analysts and journalists about the latest in mobile banking – it’s not the British that are coming on board. Forty percent of U.S. mobile Internet users use mobile banking, compared to 25 percent in the UK.
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